Organizations have current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination. The Integrated Accessibility Standards Regulation and the Customer Service Standard do not replace or affect existing legal obligations under the Ontario Human Rights Code and other laws in respect to accommodation of people with disabilities. Organizations must comply with both pieces of legislation.

Register to File a Complaint

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Once you have registered we suggest you log into your “Profile” page and there you can create and select the name people will see as your Contact Name in your complaint(s).

We also suggest that Screen Reader users should check the box in the Profile page that reads ” Disable the visual editor when writing” before creating a Complaint.